Ensogo - Item purchase delivered to wrong address

Bought a 2-Piece Marc Jacobs Daisy Purse & Pouche Set 21/3/2016. After purchase I noticed the 'deliver to' address was wrong so I called and wrote Ensogo - they call back and wrote to confirm - vendor has been notified and vendor will send to new address.

2 weeks later no sign of item so i wrote to CS and they said that the item had already been delivered. So a slew of email start flying back and forth re item I received a very shocking email from which is attached.

I am pissed off and disappointed that they want me to do their work when clearly it is their responsibility. I may have not paid alot of money for the item but I paid for it and I expect some kind of responsible action not this!

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Customer service
Advertised vs Delivered

Reason of review:
Problem with delivery
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
2 Piece Marc Jacobs Daisy Purse & Pouche Set
Review category
Auctions and Internet Stores
review #850531 by

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